Order Processing
Orders are processed within 1 to 4 business days.
Shipping
Most orders are shipped via ground service or freight delivery (for oversize orders). We have partnered with UPS, FedEx and multiple LTL freight partners to procure the most affordable shipping methods for our diverse range of products. To maintain our standards of delivering your products safely, within reasonable lead times and upscale service, the freight companies we use may change without notice.
Shipping is only offered within our trading area, which is in the great state of Florida from Palm Beach County down to Monroe County. If you would like to place an order for outside of those locations, please email hello@threeleafinteriors.com for a custom shipping quote to your address.
Small items shipping through common carriers are typically shipped within1-4 business days and can take 3-6 business days to reach you depending on your location. Furniture pieces going through an LTL freight carrier may require 1-5 business days for processing and typically take one to three weeks to reach you. You will receive a tracking number via email once the order ships, which you can use on the carrier’s website to track the status of your shipment. Three Leaf Interiors cannot be liable for delays caused by the shipping company due to unforeseen circumstances such as weather, natural disasters or other crises; however, we always ensure that every customer successfully receives their order in perfect condition. If you experience any trouble looking up the status of an order, please contact hello@threeleafinteriors.com.
Freight deliveries are to curbside only. Please make arrangements to bring items inside.
White Glove Delivery is available at extra cost.
Warranty
All products are sold with the manufacturer's warranty. Please contact us to assist you with any warranty inquiries for items purchased from Three Leaf Interiors.
Order Cancellation
In an effort to expedite your orders, some cancellations or changes of address may not be processed if received after 1 hour of an order placement. If order delivery is refused, this return will fall under our Standard Return Policy, where round-trip shipping costs will be deducted from the refund.
Delivery Acceptance Instructions
Most parcel & standard ground deliveries are shipped with no signature required. Freight deliveries require signature by the customer or an individual of at least 18 years of age that the customer designates to sign for the delivery.
It is critical that any visible damages observed during delivery are noted on the delivery slip at the time of delivery accompanied by the customer's signature. Do not sign the Bill of Lading (trucking company receipt) until you have inspected your merchandise for damages. If the boxes containing the items appear damaged please mark this very clearly on the delivery slip.
If you have ordered the items to be assembled and have noticed any damages during the assembly process, please ensure to note this clearly while signing the assembly service paperwork.
In the event that an item arrives damaged or defective please see Returns and Damages section.
We will not be responsible for damaged freight if delivery receipt is signed without noting the damages on the signed slip.
If after numerous attempts made to deliver purchased goods, customer is not available to accept the delivery, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that were incurred by us as a result. The same applies if a customer is not available to accept a delivery at the arranged time and delivery cannot be completed.
